DISCOVER PROJECT
Keysight Technologies
Building Partnership
Enterprise UX, design systems, and the working session that changed everything
2025
The Ask: Keysight came to DEPT asking for a few page updates and LMS content integration. Two months in, it was clear they were treating two completely different problems as one brief, and the engagement was stalling. The real ask wasn't more pages. It was a way to untangle the work.
SERVICES
Senior Product Design, Stakeholder Facilitation, Workshop Design, Information Architecture, Design Systems
The Solution
Senior Product Design Stakeholder Facilitation Workshop Design & Facilitation Information Architecture Design Systems Embedded Development Collaboration
A year-long partnership built from a single working session that reframed the entire engagement.
A working session that unlocked the real scope Four engineer-first product flows A unified design system across two parallel teams Embedded directly into the client dev team
The Working Session That Reframed Everything
Two months into the engagement, the tension was obvious. The team was solving two distinct problems under one scope, and nothing was moving. I helped core stakeholders run a structured working session to surface what they actually needed, separate the workstreams, and align the team. That session is the most valuable design work I did on this project. It produced a clearer division between products and LMS, client buy-in for a larger contract, and the foundation for a ten-person team running both workstreams in parallel.
Engineer-First Persona Work
With workstreams defined, my team took ownership of the products side. We started with deep persona work to understand how engineers actually shop and configure, then moved into information architecture, wireframes, and high-fidelity design across four product flows. Engineers don't want to be guided, they want to be equipped. Every decision came back to that.
Engineers don't want to be guided, they want to be equipped. Every design decision on this project came back to one question: does this give the user the information and control they need to make a confident decision? Clarity, density done well, and a consistent system underneath it all.
Building With the Devs, Not Over Them
We embedded directly into the client's development team, joining sprints and standups to catch issues early. Both teams contributed to a shared design system that kept products and LMS consistent even as two separate teams built them simultaneously.
The prototypes below represent the four core product flows delivered across the engagement. Each one reflects the depth of research, systems thinking, and cross-team collaboration that went into the work.
Product Images
This project is the one I point to when someone asks what I mean by embedding as a consultant rather than just a designer. The most impactful thing I did wasn't a screen I designed. It was a working session I helped run two months in that reframed the entire engagement. The design work followed from that, and the partnership that grew from it is what I'm most proud of.
Achievements
A small engagement became a year-long partnership that generated multiple contracts and a ten-person team delivering two simultaneous workstreams.
The working session I facilitated early in the project directly unlocked a significantly larger contract, two parallel project teams, and a client relationship that continued to grow beyond the initial engagement.
